QAI maintains a large inventory of exchange units to support our customers. We have many of the most common units, along with many hard to find items. Most units are overhauled by our in-house service centers to ensure the highest quality and efficient turn times. Our exchange pool is constantly growing and expanding. If you have any units you would like us to add to our exchange pool, please contact our sales department. We can customize inventory to support your needs.
Customer service is a cornerstone in the success of QAI. QAI uses a customer-focused approach, which enables us to provide a personalized service to meet each of our customer's needs. We take great pride in our knowledgeable and dedicated customer service team. Our customer service representatives provide timely communication between QAI and our customers before, during, and after the repair process. Our dedication will keep you informed and ensures a positive repair experience.
The average bench experience of a QAI technician exceeds 16 years. Some have nearly 30 years under their belts. Most employees have technical degrees, military training and experience, major airline bench experience and advanced degrees.
QAI's QA department takes pride in exceeding all industry and regulatory requirements. Our QA department can help you with a wide variety of quality issues including component reliability, trend analysis, rogue unit alerts, A/C system failure, and NFF removals. QA constantly monitors incoming units' checking for aircraft and component repeats, and then notifies the customer when applicable.
Every repair/overhaul that comes through our facility will under go multiple inspections from our qualified team of Inspectors to ensure that the customer receives a quality product that is ready to be installed in your aircraft.